Job Title: Incident & Release Manager (Banking Operations)
Job Summary
We are seeking an experienced Incident & Release Manager with over 7 years of IT service management background to join our energetic banking technology team. In this role, you will be dual-hatted, driving both production stability and seamless software deployments for critical, high-availability financial applications. You will be responsible for leading the restoration of complex, high-priority service disruptions while simultaneously orchestrating the end-to-end release lifecycle, ensuring zero disruption to daily banking operations and strict compliance with financial regulations.

Key Responsibilities
Incident & Problem Management (50%)
Major Incident Response: Lead and orchestrate the restoration of high-priority (P1/P2) incidents affecting critical core banking networks, payment gateways, and customer-facing channels.
Crisis Coordination: Convene and chair emergency technical bridge calls with cross-functional infrastructure, security, application development, and third-party vendor teams.




Stakeholder Communication: Draft and distribute timely, accurate executive-level incident alerts and progress updates to business leadership and operational heads.
Root Cause Analysis (RCA): Facilitate post-incident reviews, drive thorough problem management workflows, and track preventative actions to eliminate recurring failures.
SLA Compliance: Monitor and enforce strict Mean Time to Resolve (MTTR) metrics aligned with banking performance standards and regulatory guidelines.
Release & Change Management (50%)
Deployment Orchestration: Oversee the end-to-end software release lifecycle, managing deployment schedules across staging, pre-production, and live banking environments.
Risk Assessment: Evaluate change management requests, analyze cross-system dependencies, and conduct strict risk/impact assessments to prevent deployment-related outages.
Go/No-Go Leadership: Chair Change Advisory Board (CAB) and rele

📌 Incident Manager Hyderabad
🏢 SID Global Solutions
📍 Hyderabad