Key Responsibilities

Respond to customer inquiries via phone, email, chat, and other channels during the night shift.
Provide accurate information about products, services, and company policies.
Troubleshoot customer issues and provide step-by-step guidance.
Escalate complex or unresolved issues to the appropriate teams.
Maintain accurate records of customer interactions in the CRM system.
Follow up with customers to ensure timely issue resolution and satisfaction.
Stay updated on product knowledge, company updates, and industry trends.
Adhere to company policies, including privacy and security guidelines.
Meet customer service KPIs and performance targets.

About Company: Overseas Cyber Technical Services Pvt. Ltd. (OCTS)



is the largest IT/Software company in Karaikudi. We mark ourselves as the rapidly growing next gen tech company to provide world class IT services to various clients across the globe. Our company runs on 4H Core Values namely HONESTY, HUMILITY, HARD WORK & HAPPINESS. This is a digital era, any kind of business requires to mark their presence on the internet. Being a forefront IT service provider, we create highly equipped softwares, websites, digital marketing plans, etc according to the needs of the client to mark them digitally and grow their business.

📌 Customer Support Executive Karaikudi (India)
🏢 Overseas Cyber Technical Services
📍 India