Senior Manager-AR
Job Description:
Meet all Client Service Level Agreements (deliverables)
Ensure the team understands client specific training requirements / needs etc.
Analyze performance results of the team and implement process improvements
Determine appropriate staff levels and implement strategies to ensure efficient operations
Work with support departments to ensure staffing strategies are effectively executed
Act as single point contact for the Managers for all their client and team members related needs and create a harmonious work workplace
Escalate performance related issues with respect to his TL’s to SDH on a timely manner.
Escalate client complaints to SDH and resolve escalated customer issues, CAPA to be taken
Capable to manage the Managers, Team Leaders & the associates.
Development of Strategic plans for Operational Activity. Implement and Manage Operational plan.
To ensure client satisfaction by the delivery of quality services and quality products
Analyze weekly / Monthly and Yearly performance and come up with the plans to increase the performance of the team.
Job Specification:
Minimum 12+ years of experience in US Healthcare
Strong knowledge in concepts of AR
Good Communication Skill
Business Acumen Skill
Financial Acumen Skill
Problem Solving Skill
Positive Project Management & People Management Skill
Valuable Leadership Skill