Hard castle Restaurants is looking for an experienced IT Support Manager to lead enterprise IT support operations across the corporate office and restaurant network. The role will be responsible for managing IT vendors, IT assets, restaurant technology infrastructure, and ensuring high availability of critical business applications and infrastructure. The ideal candidate should have solid experience in retail/QSR IT environments, vendor management, asset lifecycle management, and enterprise infrastructure, while being capable of supporting business expansion projects and restaurant roll-outs across the West & South region.

Requirements

Key Responsibilities

Vendor & Service Management

Manage day-to-day relationships with IT infrastructure, networking, POS, security, and AV vendors.
Drive SLA adherence and service quality across all support partners.
Coordinate OEMs, system integrators, and third-party service providers for timely issue resolution.
Conduct periodic service reviews and performance evaluations with vendors.

IT Operations & Infrastructure Support





Oversee support for corporate office and restaurant IT infrastructure.
Coordinate support for:
End-user computing (Laptops, Desktops, Tablets)
Windows setting
Basic Server Infrastructure
Active Directory
Microsoft 365
Printers and peripherals
Work closely with Network, Security, and Data Centre teams for infrastructure-related activities.

Restaurant Technology & POS Support

Coordinate support for restaurant POS systems and billing applications.
Support restaurant technology including:
POS terminals
Payment devices
Kitchen Display Systems (KDS)
Self-order kiosks
Digital menu boards
Coordinate with application teams for POS upgrades, patches, and rollout activities.
Basic understanding of D365 Commerce, Shopify POS, or similar retail platforms is preferred.

Network & Data Centre Coordination

Basic understanding of:
LAN/WAN
Cisco Switching
Wireless Networks
VPN Connectivity
Firewalls
Server & Storage

📌 It Support Manager – Enterprise Infrastructure Mumbai (India)
🏢 Power Bridge
📍 India