Store Operations
Manage day-to-day store operations efficiently.
Ensure store opening and closing procedures are followed.
Maintain store cleanliness, visual merchandising, and product availability.
Ensure compliance with company policies and operational guidelines.

Team Management
Supervise and motivate store associates.
Conduct daily briefings and team meetings.
Manage employee attendance, rosters, and leave planning.
Coach team members to improve sales and customer service skills.

Customer Service
Ensure a positive shopping experience for customers.
Handle customer queries and complaints professionally.
Build customer relationships and encourage customer loyalty.

Inventory Management
Monitor stock levels and coordinate replenishment.
Ensure proper stock receiving, storage, and display.
Conduct periodic stock counts and maintain inventory accuracy.
Control stock loss and shrinkage.

Compliance & Administration
Maintain store records and operational reports.




Ensure adherence to safety, security, and statutory requirements.
Coordinate with HR, Operations, and Supply Chain teams for smooth functioning.

Key Performance Indicators (KPIs)
Sales Target Achievement
Customer Satisfaction
Conversion Rate
Average Bill Value (ABV)
Inventory Accuracy
Shrinkage Control
Employee Productivity
Audit and Compliance Score

Qualification
Graduate in any discipline.
Retail management certification will be an added advantage.

Experience
3–6 years of retail experience with at least 1–2 years in a supervisory or store management role.

Skills Required
Leadership and Team Management
Sales and Customer Service Orientation
Inventory Management
Problem-Solving Skills
Communication and Interpersonal Skills
Basic Computer and MS Office Knowledge

📌 Smart Point Maanger Kollam
🏢 Reliance Retail
📍 Kollam