SECTION1: MAIN DUTIES
To maximise conference and banqueting revenue and profit through pro-active
selling techniques, calendar/time management, and pricing strategy
Ensure the highest standards of conference and banqueting business processes
Ensure the C and E Sales Team has the skills and knowledge required for
high-level performance
Implement an effective selling strategy and ensure this strategy is
understood and executed by all Team Members
Ensure fairness in vendor selection and with vendor pricing, such that
non-contracted customers receive the same rates (quotes) regardless of the
chosen booking channel used
Ensure company/department specific induction/onboarding plan for Revenue/C
and E/ Reservations Managers is identified, executed, and in coordination
with the relevant Human Resource Manager and Regional Director of Revenue
Maintain consistent communication with the Training and Development
department to ensure Teams at all levels are trained and developed through
the use of structured training calendars and programs
Maintain robust internal control of the working setting, such that it is
always in compliance Hilton and the Hotel brand's policies and procedures
Ensure communication meetings occur and are accompanied by
documentation/minutes on a monthly basis
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the C and E Team
• Administration
To participate in monthly staff meetings and daily follow up action
briefings
To formulate and upgrade (minimum once per year) a department operations
manual, which is accessible at all times to all staff,
Detailing product specifications, standards of performance, policies and
procedures in accordance with company policy.
To monitor on a weekly basis the information, condition with relevance of
department o notice boards.
To actively participate in Employee Engagement, Guest Satisfaction, and TQM
projects.
Reliev