Role Description:
Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo
Key Responsibilities
Collaborate with other members of the Sodexo in office team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
Collect all closed work orders to close the calls.
Produce reports based on the data collected, through produced work orders, for Sodexho and the Client
Receive and answer all incoming calls/mails/papers reporting complaints or work requests
Log in the call through the software, which in term generates work orders
Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes




Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
Maintain the confidentiality and security of all data and information relating to the facility
Maintain skilled appearance at all times

Qualification :
HSC/equivalent or Diploma holder or Graduate
Minimum 2 years experience in any facility management company or in a hospitality industry.
Excellent knowledge of Word and Excel
Excellent customer service skills
Excellent communication skills
Ability to deal with various types of people
Effective time management skills
Ability to work under pressure

📌 Front Office Executive Mumbai
🏢 Sodexo Facility Management India Private
📍 Mumbai