Job Description

Ciklum is looking for a Sales Operations Analyst to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role

We are seeking a highly execution-focused Sales Operations Analyst to own and scale deal desk, bookings, and contracting operations, with a strong emphasis on Salesforce data accuracy and DealHub workflows.

This role serves as a critical control point across the chance → booking → contract → renewal lifecycle, ensuring deals move efficiently from pipeline to closed revenue with high accuracy, speed, compliance, and cross-functional alignment.

A key component of this role is operational deal desk support during high-pressure selling and closing periods, including end-of-month (EOM), end-of-quarter (EOQ),



and end-of-year (EOY) — often overlapping with holiday periods — with a direct impact on finance close timelines and revenue recognition.

Responsibilities

Own frontline deal desk operations, providing real-time support to Sales during critical closing periods, including EOM, EOQ, and EOY
Manage the opportunity-to-booking process in Salesforce, ensuring accurate deal setup, stage progression, required fields, ARR, contract terms, renewal dates, and product data
Support contracting execution through DealHub, including workflow coordination, template or playbook updates, approval routing, and alignment to Salesforce prospect structure
Partner cross-functionally with Sales, Finance, Legal, and Customer Success to resolve deal blockers, support finance close readiness, and maintain compliance
Maintain renewal pipeline accuracy by creating and updating renewal prospects, validating classifications, an

📌 Sales Operations Analyst Chennai
🏢 Ciklum India
📍 Chennai