Job Title: IT Support Specialist (L1) – On-Demand Backfill

Engagement Type: On-Demand / Dispatch-Based (Contract) Compensation: $40/hour (paid only for days actively dispatched/on assignment)
Potential for Full time Conversion: Possible, based on performance and client need
Job Summary: We're looking for an on-demand L1 IT Support Technician to serve as backfill coverage for onsite end-user, office infrastructure, asset management, and project-based support. This is a dispatch-based role .you'll be called in as needed to cover support tickets and onsite visits, with no guaranteed fixed hours. Solid performers may be considered for full time opportunities down the line.
Key Responsibilities:
End-User Support
Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)
Provision, deploy, replace, and decommission IT equipment
Troubleshoot hardware, software, connectivity, and user-related issues
Coordinate escalations with Level 2 support teams
Office Infrastructure Support
Support office IT services including network connectivity,



printing, voice, AV, and workplace technologies
Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment
Assist with smart office solutions, digital signage, and conference room technologies
Coordinate with vendors and support scheduled maintenance activities
Asset Management
Receive, register, label, image, deploy, track, and maintain IT assets
Conduct inventory audits and maintain accurate asset records
Coordinate warranty repairs, device redeployment, disposal, and stock management
Ensure compliance with asset management policies and audit requirements
Project & Site Support
Support office moves, hardware refreshes, equipment relocations, and infrastructure projects
Assist with business events, demonstrations, and technology deployments
Provide remote hands support and escort third-party vendors when required
Required Skills:
Experience

📌 End User Support Specialist Bengaluru
🏢 Sharp Brains
📍 Bengaluru