Description
We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have robust leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences

Responsibilities
Acquire current customers for retail loan products through DSAs, connectors, and direct sourcing.
Generate leads through market activities, referrals, and cold calling.
Ensure proper documentation and adherence to KYC norms as per company guidelines.
Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
Maintain robust relationships with channel partners and ensure consistent business flow.
Track and update the status of loan applications to customers and partners.
Achieve monthly and quarterly sales targets as assigned.
Provide excellent customer service and resolve queries promptly.

Qualifications
Graduate , MBA

📌 Branch Operations Manager Branch Banking Service Hyderabad
🏢 Kotak Mahindra Bank
📍 Hyderabad