Overview
To work in a senior role in the team, take on extra responsibilities like
Checking, Authorising, Training, Error analysis, root cause analysis, suggest
solutions to improvise the quality of the team along with contributing to the
daily production in the team.
Key Accountabilities and main responsibilities
Strategic Focus
To be a team player, maintain good working relationships with colleagues,
collaborate with others to achieve the team’s goals.
Operational Management
Suggest and identify process improvements/ process simplification ideas that
positively impact efficiencies, quality standards and customer experience
across the business
Complete mandatory training by the required due date.
To create & up keep Business Process Manuals & Make training manuals.
To work as a Subject Matter expert in the team.
To ensure the quality and productivity of ones/ self-production exceeds
expectations.
People Leadership
To be a mentor to the new joiners or colleagues who need assistance.
Work collaboratively across the firm to achieve the Goals of the team /
company
Governance & Risk
To assist with query handling, quality error analysis, identify root cause
and help with solutions to close the gaps.
Experience & Personal Attributes
Positive knowledge of Microsoft Office. Knowledge of writing Macros would be of
added advantage.
Effective communication skills, both written and verbal
Prioritisation and time management skills, demonstrating flexibility and
ability to work autonomously
Demonstrates positive teamwork ethics, showing willingness to assist peers and
take on additional tasks
Able to maintain a high degree of accuracy and attention to detail
Actively seeks out self-improvement, career development opportunities
and feedback
Ability to work on tight deadlines and follow processes
Basic understanding of relevant industry knowledge and commercial impacts
Takes ownership of role, responsibilities, and understands the impact on t