Greetings from TCS

Role: ITSM|Service manager
Experience required: 7 to 15 years
Location:- Bangalore

Must-Have:
Hands on experience on distributed systems in a cloud architecture both private and public cloud.
Hands on experience in ITSM processes – Incident management, Problem management, Change Management, Knowledge Management and SLA based delivery.
Hands on experience in service delivery reports, Availability reports and governance with customer.
Knowledge on cloud SLA’s and SLA based delivery mechanism
Positive technical knowledge of cloud infrastructure components viz. compute, network, security
Create detailed RCA documents.
Create and mange run books, SOP’s on cloud operations
Valuable Communication skills
Awesome team management skills

Role descriptions / Expectations from the Role:
Execute IT Operations for a financial institution. Responsible to do proactive maintenance,



monitoring and ensure compliance of IT systems.
Batches execution and monitoring – ensure smooth back office operations
Security testing and monitoring – Vulnerability assessments, Penetration testing
Proven experience in project management, program management, change management, operational excellence, performance management, employee engagement, and organizational development.
Solid skills in lean management principles and practices.
Ability to work collaboratively with cross-functional teams and stakeholders at all levels of the organization.
Managing and supervising a team of employees
Analyzing and improving processes to increase efficiency and productivity
Identifying and resolving operational problems and issues

📌 Itsm Service Manager Bengaluru (India)
🏢 Tata Consultancy Services
📍 India