Job Description
Job Title: Support Analyst IT – Quality
Location: Hyderabad, India
Job Summary: We are seeking a skilled Support Analyst in Quality Portfolio to provide reliable application support and operational excellence for key Quality IT systems.
This role focuses on supporting and maintaining specialized applications critical to quality management, laboratory operations, regulatory compliance, and sustainability initiatives across supply chain and manufacturing processes.
The ideal candidate brings solid technical support expertise, hands-on knowledge of LIMS (Laboratory Information Management System), Polarion (Application Lifecycle Management / Quality Assurance platform), and Sustainability applications (e.g., ESG tracking, waste/carbon management tools, or environmental compliance systems), to ensure system availability, user satisfaction, data integrity, and minimal disruption to business operations.
The position requires proactive issue resolution, user training, and collaboration with business stakeholders and IT teams—without involvement in software development,



testing, or engineering tasks. Reporting to the Quality IT Delivery Lead and collaborating with onshore portfolio leadership, the analyst will contribute to secure, compliant, and productive Quality IT operations.
This role should be working 4 days a week onshore from Hyderabad MTIC office and provides support on shift basis to covers 24x7 support for critical Quality applications.
Key Responsibilities
Provide first and second-level support for LIMS, Polarion, and Sustainability applications: troubleshoot incidents, resolve user queries, perform root-cause analysis, and implement fixes or workarounds in a timely manner.
Monitor system health, performance, and alerts; perform routine maintenance, configuration updates, user access management, and patch/application of updates to ensure high availability and compliance.
Manage user support lifecycle: respond to tickets (via ServiceNow/JIRA/Servic

📌 Support Analyst It – Quality Hyderabad (India)
🏢 Mattel
📍 India