Location Name: Pune Corporate Office - Mantri

Job Purpose

Design and implement scalable, cloud-native Unified Communication (UC) and VoIP architectures aligned with enterprise,requirements.
Architect SIP-based communication systems, WebRTC platforms, and real-time voice/media infrastructure.
Build and optimize contact center platforms including inbound, outbound, and omnichannel communication systems.
Develop and enhance dialer capabilities (predictive, progressive, blended, manual) for business use cases.
Ensure high availability, performance optimization, and fault tolerance across communication platforms.
Define and enforce security, compliance, and data protection frameworks for voice and digital channels.
Drive API-first and microservices-based architecture for scalable communication services.
Collaborate with cross-functional teams (Dev, Infra, Network, Product) for end-to-end delivery and operations.

Duties And Responsibilities

Key Responsibilities –

End to end design the Uni-connect solution and managing the Uni-connect development team





Unified Communication & VoIP Architecture

Design and implement SIP, RTP, and WebRTC-based communication systems.
Architect scalable VoIP platforms using tools like Kamailio, OpenSIPs, Asterisk, and FreeSWITCH.
Build high-performance media handling using RTPEngine and WebRTC gateways.

Contact Center Solutions

Design and manage omnichannel contact center platforms (voice, chat, bot, IVR).
Implement inbound and outbound campaign management systems.
Enable CPaaS-based integrations for voice automation (IVR, ASR, TTS, bots).

Dialer Systems

Develop and optimize predictive, progressive, blended, and manual dialer systems.
Improve call routing strategies, pacing algorithms, and agent productivity.
Ensure compliance with DNC, retry logic, and regulatory requirements.

Cloud & Microservices Architecture

Design microservices-based architecture using Docker and Kubernetes.
Build API-first communication platforms with scalable

📌 National Lead Pune
🏢 Bajaj FinServ
📍 Pune