Position Description:
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and specialists across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Senior ServiceNow ITSM Implementation Engineer
Position: Senior ServiceNow ITSM Implementation Engineer
Experience: 4 - 6 Years
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0726-0171
About the Role
We are opening four CBS positions for ServiceNow ITSM Implementation Engineers to support the HOS onboarding initiative.
The engineers will configure and implement ITSM processes and modules on the ServiceNow platform, working closely with process consultants, senior developers, and business stakeholders. This role is a robust fit for engineers with hands-on ITSM configuration experience who are looking to deliver enterprise-grade solutions in a global setting.
Key Responsibilities
• Configure and implement ServiceNow ITSM modules — Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB — as per HOS onboarding requirements.
• Translate functional requirements into ServiceNow configurations, workflows, and low-code / no-code solutions.
• Build catalog items, record producers, workflows, and Flow Designer flows to automate service delivery.
• Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Notifications using Glide APIs and JavaScript.
• Design and maintain
📌 Servicenow Itsm Implementation Engineer Bengaluru
🏢 CGI
📍 Bengaluru