JOB TITLE: Fraud Risk Management Analyst II
REPORTS TO: Director, Technical Support
DEPARTMENT : Payment Operations
LOCATION: Bangalore
MISSION
Serve as the early warning and initial layer of defense in preventing fraud within Alegeus’s workplace.Complete initial high-level analysis of alerts to accurately identify potentially fraudulent activity across Alegeus’ clients and consumers and act necessary to contain fraud, secure accounts, perform outreach (communicate with clients through tickets), to prevent losses. Reporting of cases and ultimately escalating to an FRM Analyst for enhanced handling/direction if further investigation/analysis is warranted. Reporting emerging observations and trends to the team for advanced research to determine if added fraud mitigation measures are necessary. Over time, this team will drive the execution of AI based rules and tooling as defined by the Fraud Data and Analysis Team.
RESPONSIBILITIES
Monitor and act on the daily FRM alerts, ATO alerts, and tickets.
Perform initial alert analysis (fraud alerts, ATO alerts, Sentinel alerts,
and tickets) regarding actual and suspected fraud with referral to other FRM Analysts for further handling as defined.
Take appropriate next steps in each alert: secure account, create ticket, update ticket with appropriate language regarding the alert, steps taken, and action needed by partner.
Update WCA interactions screen with appropriate actions taken.
Collaborate on recent internal and external alert criteria.
Respond to partner inquiries regarding alerts and action taken – respond with outreach, updates, account freezes/unfreezes and take appropriate action as necessary.
Assist in analyzing fraud metrics to determine emerging trends.
Take ownership of work and proactively engage in identifying prospects for improvement.
Provide support to ad hoc requests for alert reporting and data analysis.
EDUCATION/EXPERIENCE
Bachelor’s degree in a quantitative discipline is preferred (such as finance,