Job Description:

As discussed, we are looking to hire 4 Desktop Support Engineers for the

roles of Associate System Engineer (Level 3) or System Engineer Grade 1

(Level 4).

Please find the detailed Job Description below for your reference.

Kindly review and share it with the HR team to initiate the hiring

process.

Job Summary:

We are seeking Desktop Support Engineers to provide technical

assistance, troubleshooting, and end-user support. The role involves

managing hardware, software, and network-related issues for desktops,

laptops, and associated systems. The ideal candidate should possess

solid problem-solving abilities, excellent communication skills, and

experience supporting enterprise IT infrastructure—particularly in

endpoint management.

Key Responsibilities:
Perform advanced Linux system administration, including user and

permission management, shell scripting, package management, and log

analysis.
Manage user accounts, access controls, and permissions in Active

Directory and other enterprise IT systems.




Implement and manage Group Policies and Role-Based Access Control

(RBAC) for secure and effective user access.
Conduct system hardening and ensure compliance with Security

Technical Implementation Guides (STIGs) and other security benchmarks.
Troubleshoot issues related to application installations, system

configurations, hardening, and OS-level restrictions.
Handle configuration management, vulnerability patching, and timely

deployment of system updates.
Diagnose and resolve network issues, including wired/wireless

connectivity, IP/DNS conflicts, DHCP errors, VPN access, and

firewall/proxy-related restrictions.

Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or

a related field.
2 - 4 years of experience in desktop or IT support roles.
Proficiency in Linux/Unix and Windows administration.
Hands-on experience with troubleshooting hardware/software issues

and network co

📌 Desktop Support Engineer Kanpur (India)
🏢 Acura Solution
📍 India