Project Manager – Customer Success Operations
Work Model: Remote
About the Role
The Internal Project Manager – Customer Success Operations plays a key role in planning, coordinating, and delivering projects that drive measurable business value. This position partners closely with stakeholders across the organization to define project scope, manage risk, and ensure successful outcomes — all while championing project management best practices and fostering explicit, effective communication at every stage of the project lifecycle.
Your Role Responsibilities? Here's What You'll Do.
Plan, coordinate, and monitor projects to ensure results have an articulated scope with quantifiable business perk, while assisting stakeholders in defining success metrics and criteria.
Apply project management best practices, methodologies, documentation, and tools to coordinate project resources and ensure projects progress on schedule, within budget, and in line with accepted requirements.
Create and maintain project documentation including project charters and plans that specify goals, execution approach, staffing, and scheduling.
Facilitate project meetings using engaging, informative, and well-organized presentations; prepare and deliver project status reports and timely updates to all identified audiences.
Actively work with stakeholders to resolve conflicts, deliver actionable resolutions, and develop effective communication plans.
Assist with risk management and facilitate change control for projects.
Technology Tools
CategoryToolsProductivity & OperationsMicrosoft Operating Systems & ProductsProject ManagementProject Management Tools & MethodologiesRole Essentials
Bachelor's degree or equivalent experience with practical experience as a Project Manager successfully managing projects.
Practical experience using Project Management tools and methodologies with demonstrated knowledge of project management best practices.
Valuable facilitation, organizational, m