Job Description
We are seeking an enthusiastic and customer-focused Guest Service Executive to join our dynamic team in Visakhapatnam, India. In this pivotal role, you will be the cornerstone of our guest experience, delivering exceptional service across all front office operations. You will work collaboratively with colleagues to ensure every guest interaction reflects our commitment to excellence, while maintaining the highest standards of professionalism and care. This position offers the opportunity to make a meaningful impact on guest satisfaction and contribute to a supportive, inclusive work workplace.
Provide exceptional guest service during check-in and check-out procedures, ensuring a seamless and welcoming experience
Register guests and assign rooms according to reservation confirmations with accuracy and attention to detail
Prepare and coordinate VIP arrivals for loyalty members, suite guests, and transfer arrivals, maintaining meticulous records
Compile and distribute daily VIP lists to all operations departments to ensure coordinated service delivery




Recommend tourist attractions, local experiences, and dining options to enhance guest stays
Maintain strict confidentiality of all guest information and personal details in accordance with privacy policies
Collaborate with Housekeeping to monitor and manage room status effectively throughout the day
Handle all cashiering duties with precision, adhering to credit and cash handling policies and procedures
Respond promptly and professionally to guest feedback, taking ownership of first-person recovery solutions
Prepare customized VIP amenities for loyalty program members and suite guests daily
Monitor and respond to guest relations emails in a timely and professional manner
Provide guidance and on-the-job training to Guest Services Officers, fostering a team-oriented team setting
Ensure all guest arrival and departure procedures comply with Standard Operating Procedures and recommend process improvement

📌 Guest Service Executive Visakhapatnam
🏢 AccorHotel
📍 Visakhapatnam