Role & Responsibilities

We’re building an AI-native omnichannel dialer platform to transform how businesses engage

with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team,

and ensure delivery of scalable, secure, and cutting-edge solutions.

What You’ll Do

Lead design & development of our AI-powered omnichannel dialer platform.

Architect scalable SaaS systems using modern full-stack and cloud technologies.

Drive CRM integrations (Salesforce, HubSpot, Zoho) & ensure compliance (DNC, GDPR,

TCPA).

Build real-time monitoring, analytics & reporting dashboards for managers and supervisors.

Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.

Mentor developers, enforce coding standards, and lead sprint delivery.

Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.

Ideal Candidate
Strong Senior Backend / Tech Lead Profiles
Mandatory (Experience 1)



– Must have 7+ years of overall software development experience with robust expertise in backend and full-stack application development.
Mandatory (Experience 2) – Must have minimum 3+ years of recent experience leading engineering teams.
Mandatory (Experience 3) – Must have strong hands-on experience in Node.js, React.js, JavaScript, and TypeScript with the ability to build scalable full-stack applications.
Mandatory (Experience 4) – Must have experience designing and architecting SaaS-based applications on AWS, Azure, or GCP.
Mandatory (Experience 5) – Must have hands-on experience with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab, and contemporary DevOps practices.
Mandatory (Experience 6) – Must have strong database experience with PostgreSQL and either MongoDB or Redis.
Mandatory (Location) – Candidates should be based in Delhi NCR.
Mandatory (Notice Period) – Immediate Joiners or candidates who can join within 15 days will be highly preferred.
Preferred (Experience 1) – Experience with CR

📌 Tech Lead Gurugram
🏢 CGvak Software Exports
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