Responsibilities:
• Should have end to end Install Process Knowledge
• Should be able to complete all installations with a quality score of atleast 95%
• Work with minimal supervision to customize software settings to meet customer requirements
• Validate data conversion from DMS
• Resolve issues and handle escalations during implementations with minimal help
• Implementation and documentation of current and proposed Virtual solutions.
• Apply knowledge of CDK Implementation process, policies, and escalation methodology
• Work with minimal supervision to customise software settings to meet customer requirements
• Validate data conversion from prior DMS
• Resolve issues and handle escalations during implementations with minimal help
• Successfully consults and gets trained on CDK Global solutions
• Have a complete understanding of the products trained within the assigned work stream (i.e. parts, service, accounting, sales)
• Verifies and validates predetermined setup configurations and conversion data to ensure accuracy




• Review open issues/ escalations pertaining to software incompatibilities with Team Leads/ SMEs
• Handle client go-live with minimal assistance
• Takes initiative to keep up to date and proficient on products, processes and industry standards utilising available learning resources.
• Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities
• Be adaptive to delivery methods and work with the team
• Performs other related duties as assigned
• Be available to fulfil periodic weekend work requests for business needs
• Fully compliant to all policies & procedures of the organisation
• Help scale up team member at L12

Qualifications:
• Bachelor’s degree in any discipline
• BCA
• BCOM (Computers)
• B.Sc. / B.Com / BA
• B.TECH

Equal Employment Chance (EEO)
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our peo

📌 Implementation Support Rep Hyderabad
🏢 CDK Global
📍 Hyderabad