As the central part of Remote Software Upgrade (RSU) for BMW vehicles, our team is responsible in making sure to update all ECUs over the air. Our component runs on Linux and is a middleware which communicates with the Backend, HMI and other ECUs and orchestrates the entire Software update within the vehicle. BMW has delivered over 10 million Remote Software Upgrades to its global vehicle fleet. These updates, which enhance features and optimize vehicle systems, are delivered directly to customer's vehicles, eliminating the need for dealership visits. BMW's software-defined vehicles, with numerous computing units, advantage from these updates, improving driving assistance, infotainment, personalization and security.
We are seeking highly skilled and experienced Problem Manager for our team in BTI. As a key player of this critical product, you will be the single point of contact for all defects related to RSU. Your expertise will be crucial in maintaining a reliable and creative RSU experience for our customers.
Job Description
As a Problem Manager for Remote Software Upgrade, you will be responsible for identifying, analyzing and resolving software-related issues or problems in a timely manner according to their priority and severity. Reporting the statuses of the tickets and resolution timelines to the management will be done on a regular basis.
Moreover in your role you will be having syncs with higher management aligning on inter-project coordination. You will be working in close collaboration with the dependent teams and other internal and external stakeholders.
Key Responsibilities:
Drive problems to a resolution within the development team
Pre-analysis of logs and technical traces to summarize defects
Detect issues' patterns and resolve impediments which help with faster resolution in future
Assure ticket hygiene and defect management process compliance for the incoming ticket
Defect tri
📌 Problem Manager Bengaluru
🏢 BMW TechWorks India
📍 Bengaluru
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