Monitoring: Monitoring of Application Performance Dashboard, APM alerts.
User Assistance- Helping end-users through various channels (phone, email, chat) to help them with IT-related problems.
Escalation- Escalating application issues to higher-level support teams when necessary.
Security Awareness- Promoting and enforcing IT security best practices among end-users.
Communication- Share acknowledgement on mail/ticket for the issues received. Regular update to end-users to informed about the
status of their requests.
Skills -
• Knowledge on Operating system: Windows and Linux
• Networking basics
• Ticket resolution, ticket status reporting, clubbing of tickets which are common in nature and can be easily can be permanently
fixed.
• Positive Communication Skills
• Sense of Urgency
• Documentation
📌 Application Support Engineer Chennai
🏢 Quality Engineering
📍 Chennai
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