Job Description:

Responsibilities
Serve as first point of contact for existing and potential clients to address queries, complaints, and escalations.
Providing a professional, efficient, accurate and customer orientated service in line with greed standards and processes.
Prioritizing workload as required and ensuring all client queries are dealt with appropriately to guarantee client satisfaction.
Maintaining a positive, empathetic, and professional attitude toward customers always via all communication channels such as email, phone and live chat.
Work closely with all departments to ensure client enquiries are responded to accurately and promptly.
Build a solid relationship with clients and team members to improve the entire client experience.
Assist in developing, presenting, and implementing policies and procedures to make sure customers have an excellent trading experience.
Document filing (including downloading, uploading customer information and documents, or data entering).
Communicate complex concepts in clear, easy, and understandable terms.




Assisting with Partnership tasks.
Aid with financial transactions together with our Payments team.
Liaise with internal departments to ensure smooth onboarding experience.
Providing feedback on the efficiency of the customer service process.
Handle existing clients account maintenance requests.
Guiding clients how to use the trading platforms and company portals.
Work closely with all the operations to ensure timely and accurate requests are dealt with and assist with ad hoc projects as assigned.
Work closely with all the operations to ensure timely and accurate requests are dealt with and assist with ad hoc projects as assigned.

Skills & Competencies
Strong analytical and problem-solving skills.
Good time management and attention to details. Being flexible and adaptable is very key.
Aptitude for building relationships and ability to communicate on complex issues.
Flu

📌 Client Support Officer Pune (India)
🏢 HigHRise Solutions
📍 India