Managing Agency and supporting them in day to day BAU activity
Setting Targets for the DCA in lines with business requirement and supporting them on the same for achievement.
Field visit on Delinquent accounts both with agency and individual
Monitor and support the activities of the agencies by ensuring effectiveness on daily basis.
Ensuring compliance in strict adherence by the agency both in the agency premises and in field.
Timely training of Agency staff with respect to company standards and the decorum they need to adhere with the customers during their visits.