Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a skilled Business Analyst – ServiceNow to support and enhance enterprise ServiceNow implementations, with a solid focus on AIM/IAM frameworks,



Information Security processes, and access management optimization. This role partners closely with engineering, DevOps, InfoSec, and business stakeholders to deliver scalable, compliant, and effective solutions across the organization.
Key Responsibilities
Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements related to ServiceNow platforms.
Leverage ServiceNow to optimize Access & Identity Management (AIM/IAM) frameworks and streamline Information Security (InfoSec) processes.
Support initiatives across Identity Governance & Administration (IGA), Security Operations, and IT Service Management (ITSM).
Translate business needs into explicit functional requirements, user stories, process flows, and acceptance criteria.
Collaborate with DevOps and cross-functional teams to ensure solutions are scalable, secure, and aligned with enterprise standards.
Pa

📌 Business Analyst Gurugram
🏢 Miratech
📍 Gurugram