Job Description: Automobile Technician (EV / Scooter)

Job Summary

We have an excellent prospect for male candidates to join as Automobile Technicians with a leading Indian multinational ride-sharing organization . The role involves customer handling, EV scooter diagnostics, repairs, system updates, and strict adherence to safety and operational processes.

Client Overview

Our client is a reputed Indian multinational ride-sharing company with diversified business verticals and a robust presence in the electric mobility ecosystem.

Role

Automobile Technician (EV Scooter)

Roles & Responsibilities
Customer Handling
Receive customers politely and greet them with professionalism
Verify service requests and capture Voice of Customer (VOC) in the system
Handle customer interactions both telephonically and face-to-face
Provide timely updates to customers regarding repair status
Diagnosis
Analyze and diagnose EV scooters to identify required repairs
Update diagnosis reports in WMS (Getafix)




Perform repairs as per customer concerns and conduct final inspections
System Handling
Track customer complaints in Zendesk and update live status
Operate Workshop Management System (Getafix) with 100% adherence
Update operational status and ETA in both CRM and WMS
Check scooter health using Telematics Command Centre for deep diagnosis
Technical Repairs
Possess complete technical knowledge of EV scooters
Repair or replace all scooter components as required
Stay updated on technical training modules, EV bulletins, and product updates
Process & Operations
Ensure strict process adherence at the Experience Centre
Maintain clearly marked service bays for vehicles/scooters
Handle invoicing and payment collections
Ensure bays are clean, protected, and fit for service operations

Skills Required
Sound technical knowledge of EV / scooter systems
Ability to use CRM, WMS, and diagnostic tools
Process-oriented and safety-focused mindset

📌 Ev 2 Wheeler Technician Odisha Cuttack (India)
🏢 2COMs
📍 India