Analyst, Service Desk

Job ID932702
Job TypePermanent Full Time
LocationIndia - Gurugram
CategoriesIT

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Make your mark with Thiess

Every day, all around the world, Thiess supports and celebrates our people. We recognise talent, reward transparency, champion diversity and embrace change.

Join us and hone your skills and develop new ones. Take on big challenges and grow through mentorship, collaboration, and empowerment.

About Us

Thiess works with clients in Australia, Asia, and the Americas in the energetic field of open-cut and underground mining. The pioneering spirit of our founders - the legendary Thiess brothers - is our legacy and has inspired our vision to harness the power of people and technology to drive sustainable change for more than 90 years.

Learn more about Our Vision, Purpose & Values.

At Thiess, we're creating a culture of curiosity, knowledge-sharing and continuous learning - supporting our people to contribute to Thiess' success and continued growth in sustainable mining.





We recognise the value of an inclusive and diverse workplace through our vision: everyone matters always. We're focused on creating an inclusive workplace to enable our people to bring their best self to work because they feel secure, included, and empowered.

Learn more about working at Thiess.

The Opportunity

Incident Management & Service Delivery
Log, categories, priorities, and resolve incidents/service requests in line with SLAs/WLAs, Ensure timely response and resolution of tickets with focus on First Call Resolution (FCR)

Stakeholder Communication & Support Experience
Communicate clearly with users on ticket status, expected resolution time, and progress updates
Build positive working relationships with internal teams and business users
Manage user expectations professionally, especially during high-priority incidents
Ensure consistent follow-up and closure confirmation from users
Maintain proper documentation of interactions and reso

📌 Analyst, Service Desk Gurugram
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