Project Role : Technology OpS Support Practitioner

Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery.

Must have skills : Microsoft Intune

Positive to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Handles complex technical issues in OSD and Intune management, provides guidance to analysts, and ensures adherence to ITIL and organizational standards

Roles & Responsibilities:

Lead deployment and configuration of Windows/macOS endpoints through OSD and Intune.

Implement, monitor, and enforce Intune policies, security baselines, and compliance profiles.

Apply OS patches, firmware updates, driver updates, and fix vulnerabilities across endpoints.

Design and maintain automation scripts for device onboarding, updates, and remediation.





Identify recurring incidents and assist in root cause analysis and problem management.

Provide L2/L3 support and guidance to analysts.

Document technical procedures and maintain knowledge articles.

Participate in CAB discussions for Intune/OSD changes, patches, or automation scripts.

Professional & Technical Skills:

Advanced experience with OSD, Intune, Autopilot, and deployment automation.

Robust PowerShell, Python, or scripting knowledge.

Deep understanding of device compliance, driver management, and firmware updates.

ITIL process certification or equivalent experience.

Ability to troubleshoot complex device issues.

Additional Information:

ITIL Foundation

Microsoft Intune / Endpoint Manager Associate

Microsoft 365 Up-to-date Desktop Administrator Associate or Expert (MD-100/101, MD-102)

Relevant scripting or automation certifications (PowerShell, Python)

Problem Management: Ana

📌 Technology Ops Support Practitioner Gurugram
🏢 Accenture in India
📍 Gurugram