Designation- Benefits Operations Manager (BOM)
Key Expectations
Own and manage overall operational performance for assigned client(s).
Responsible and accountable to assist and meet Operations SLA for the client.
Responsible to do auditing for ongoing process on the client.
Responsible to lead and drive client facing mails and project on time within threshold with timely updates to stakeholder.
Consistently meet or exceed contractual performance standards and SLAs.
Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants.
Drive operational efficiency through process improvements and effective resource planning.
Build strong client relationships and act as a trusted point of contact for clients and partners.
Lead, coach, and develop team members to build a high performing operations team.
Required Skills
Strong domain expertise in the US Perks and Advantages Administration.
Proven ability to manage SLAs, operational metrics, and client performance measures.
Solid stakeholder management and client communication skills.
Ability to lead teams, manage workloads, and drive capability building.
Strong working knowledge of MS Office applications (Excel, Word, PowerPoint).
Role Description
The Advantages Operations Manager (BOM) is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants.
The BOM acts as a key point of contact for clients, Third-party Administrators, and internal Shared Services, proactively managing client operations metrics and responding to client requests using effective communication. The role requires a strong understanding of client contractual agreements, performance measures, and plan provisions, and being recognized as a s