JB 8 : Group Manager - Operational Excellence & E-Commerce Transformation
Job Description
The person will be responsible for driving digital and technology?led transformation initiatives across the fashion retail value chain, with a robust focus on operational excellence, e?commerce, omnichannel enablement and customer experience platforms. The role will act as a strategic integrator between business teams and technology ecosystems, ensuring that digital solutions are aligned to commercial objectives, scalable for growth while being relevant to the Indian retail landscape.
Drive ideation and solution conceptualization for new digital capabilities aligned with business strategy
Conduct technology–business fitment analysis, feasibility assessments and value realization planning
Own the creation of business requirement documents (BRDs), functional specifications and solution blueprints
Lead vendor assessment and selection, including RFPs, evaluations, demos, PoCs, commercials and contract negotiations




Assess the current technology landscape and define future?state architecture and digital roadmaps
Drive process re?engineering and digitization across e?commerce operations, order fulfillment, inventory visibility, returns, customer service and store integration
Act as an internal technology consultant to business leaders, providing recommendations on platforms, tools and best practices
Manage end?to?end project delivery, including planning, execution, risk management and post?go?live stabilization
Own project budgets, cost optimization, benefit tracking and vendor financial governance
Partner closely with E?commerce, Marketing, Retail Operations, Supply Chain, IT Infrastructure and Finance teams

Ensure change management, adoption, and training for all digital initiatives.
Solid business analysis and requirement definition capability, translating business needs into explicit, actionable BRDs and solution designs
Technology evaluation and fitment exp

📌 Group Manager Bengaluru (India)
🏢 Apparels
📍 India