About The Role

We are looking for a SaaS Implementation Lead with robust technical and client management skills to lead the successful onboarding, configuration, and rollout of our HR Tech SaaS platform for enterprise customers. This role sits at the intersection of technology, data, and customer success, ensuring clients realize value quickly and effectively from the product. You will work closely with customers, internal product and engineering teams, and cross functional stakeholders to translate business requirements into scalable system configurations, HRMS integrations, and insightful analytics.

Key Responsibilities

Customer Onboarding & Implementation

Lead end-to-end SaaS implementations from kick-off to go-live, ensuring delivery on scope, timelines, and quality.
Conduct requirement-gathering workshops to understand customer business processes, data flows, and reporting needs.
Configure the platform to meet customer requirements, following best practices and standard implementation frameworks.

Data Integration & Management





Design and support data integrations between the SaaS platform and client systems (HRMS, SSO etc.).
Validate, cleanse, and reconcile data to ensure accuracy, consistency, and completeness.
Support data migration activities including mapping, transformation, testing, and sign-off.

Analytics & Reporting

Define KPIs, metrics, and dashboards aligned to customer business objectives.
Build and validate analytical reports and insights to support customer decision-making.
Analyze data trends to proactively identify risks, optimization opportunities, and value realization for customers.

Stakeholder Collaboration

Act as the primary implementation point of contact for customers during the project lifecycle.
Collaborate with Product, Engineering, QA, and Customer Success teams to resolve issues and drive continuous improvement.
Translate technical and data concepts into explicit, business-friendly communication for non-technical stakeholders.

📌 Implementation Lead Bengaluru
🏢 Xoxoday
📍 Bengaluru