To ensure productive branch operations, regulatory compliance, and seamless coordination between sales, credit, and operations teams while maintaining high standards of documentation, audit readiness, and process adherence.
Key Responsibilities:
Process & Compliance Management
Ensure strict adherence to all operational processes and login checklists at all times.
Monitor compliance with sanction and disbursement conditions for all loan files.
Coordination & Workflow Management
Coordinate effectively with Branch Sales and Credit teams to ensure smooth processing and timely movement of loan files.
Act as a central point of contact for operational support within the branch.
Audit & Regulatory Support
Assist the Location Operations Head during audits, including Concurrent, Statutory, and NHB audits.
Ensure readiness of documents and processes for internal and external audits.
Branch Administration & Compliance
Support the Location Operations Head in maintaining branch infrastructure and administrative compliance as per NHB and organizational norms.
Ensure all regulatory and internal compliance standards are consistently met.
MIS & Reporting
Manage and maintain Branch Operations MIS, ensuring accuracy and timely reporting.
Track operational metrics and highlight gaps or risks proactively.
Regulatory Activities Execution
Ensure timely and accurate execution of regulatory requirements such as CERSAI, CKYC, and other statutory reporting authorities.
Document Management & Custody
Ensure secure storage and proper handling of all loan documents at the branch.
Oversee timely and secure dispatch of documents to centralized vault storage with quality checks.
Key Skills & Competencies:
Solid understanding of HFC operations and regulatory framework
Knowledge of CERSAI, CKYC, and NHB compliance guidelines
Attention to detail and documentation accuracy
Audit handling and compliance orientation
Strong coordination and stakeholder management skills
Proficiency in MIS and reporting tools
Graduate (Mandatory)
Preferred Experience:
2–4 years of experience in operations within NBFC/HFC/BFSI sector
Prior experience in branch operations or loan processing preferred