We are looking for a customer relationship associates who will have a strong understanding of the order process at SharePal, excelling at lead management, understanding customer needs, building relationships, and increasing conversions. The ideal candidate will be a quick learner with robust communication & negotiation skills, and the ability to showcase our offerings in a compelling way.
Job responsibilities:
Take up inbound customer leads & explain our offerings to them
Manage leads & the order flow within the CRM tool
Providing excellent after sales support to the customers
Understanding customer issues and providing a timely resolution
Build rapport and establish long term relationships with customers
Requirements
0 to 2 years of experience in a similar role. Freshers welcome
B.Tech/B.E./BBA/BCom or UG in any specialization
Proficiency with Microsoft Office
Excellent communication skills. English & Hindi
Very positive convincing & persuasion skills