Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and productive customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You’ll Do
Project Planning: Develop comprehensive project plans, timelines, and resource allocation to meet project goals and deadlines.
Technical Expertise: Possess a deep understanding of DevOps principles, tools,



and practices to guide project teams effectively.
Team Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and QA, to ensure seamless integration of DevOps practices.
Automation: Promote the automation of development, testing, and deployment processes using tools like CI/CD pipelines, containerization, and configuration management.
Risk Management: Identify potential project risks and develop mitigation strategies to minimize disruptions to project timelines.
Monitoring and Reporting: Implement monitoring and reporting tools to track project progress, identify bottlenecks, and ensure continuous improvement.
Budget Management: Manage project budgets, including cost estimation, tracking expenses, and optimizing resource allocation.
Documentation: Maintain accurate project documentation, including technical specifications, user manuals, and post-implementation re

📌 Technical Program Manager Gurugram
🏢 Sprinklr
📍 Gurugram