Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 skilled experts across the globe, we service some of the world’s most successful Fortune 500 and Fortune 1000 companies.
The Sr. System Administrator will reply to requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. Providing end-user and team member support is the overall expectation of this role. This role will assure optimal performance and conform to our standards and guidelines for installing, configuring, repairing, and maintaining client infrastructure equipment. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.
Responsibilities




Troubleshoot and resolve desktop, server, and line of business application incidents (30%)
Complete move/add/changes of client workstations/servers (25%)
Resolve escalated issues from the L1 team members (20%)
Train and guide clients in software and hardware usage (15%)
Collaborate with other departments to solve complex issues (10%)
Tasks assigned by leadership

Skills required
Basic understanding of Active Directory OU Structure.
Ability to create security groups and apply NTFS permissions
Basic understanding of Managed Backup software(s) and file restoration
Can perform a virtual disk restore
Basic understanding of namespace and DFS replication
Ability to identify replicated folders and namespace servers
Ability to identify when an issue is DNS related.
Ability to check DHCP for correct settings (Gateway/DNS servers) and identify DHCP device
Understanding A Record

📌 Sr System Administrator Bengaluru
🏢 Anovia
📍 Bengaluru