Managing all Mac devices with latest macOS & Security
update
Working on Azure AD for ID Creation & Security Group
Maintain.
Providing technical support of both Hardware and software for
Apple products.
Enrolling devices on JAMF manual Enrolment & Zero Touch
Enrolment.
Mac JAMF console management machine and user permission.
JAMF Inventory Maintenance & update the inventory depends
upon user machine.
Responsible for all Mac devices running in compliance as per
company security policy.
Diagnosis issues related to device enrolment, application
access and resolution.
Test the Beta Version MacOS with client related applications.
Attend meetings with the Operation Team to identify
continuous improvement opportunities and enhance the delivery of IT services to
users.
Co-ordination with Client and Operations teams during Current
Application release.
Ability and desire to conduct research and resolve tickets
from the end user community for MAC device issues.
Used Remedy program to
track ticket progress and enter updates to have ongoing record of case




activity till resolution is reached and ticket closed.

Requirements
Provide excellent technical support and assistance to
customers using Apple products.
Respond to customer inquiries and resolve technical issues
through phone, email, or chat support channels.
Diagnose and troubleshoot software and hardware problems
related to Apple devices, such as iPhones, iPads, and Mac computers.
Guide customers through step-by-step solutions in a explicit
and concise manner.
Document and track customer interactions and resolutions
in a ticketing system or CRM software.
Collaborate with internal teams to escalate and resolve
complex technical issues.
Stay up to date with the latest Apple product releases,
updates, and troubleshooting techniques.
Continuously improve technical knowledge and customer
service skills through training and self-learning.

Qualifications:
High school diploma or equivalent; rele

📌 Mac Support Engineer Ahmedabad
🏢 Ridham Enterprise
📍 Ahmedabad