Role: Zendesk Implementation Consultant
Experience: 4+ Years
Location: Bangalore Preferred (Fully Remote – Open Across India)
Shift: UK / European Time Zones (Fixed or Rotational Based on Project
Needs)
About the Role
We are looking for an experienced Zendesk
Implementation Consultant to lead end-to-end implementation and
optimization projects for global customers across the US and Europe.
This is a customer-facing, individual
contributor role where you will be responsible for gathering requirements,
configuring Zendesk solutions, driving adoption, managing stakeholder
expectations, and ensuring long-term customer success. The ideal candidate
should have robust consulting skills, hands-on Zendesk implementation
experience, and the ability to work independently with enterprise customers in
a remote workplace.
Key Responsibilities
Zendesk Implementation & Delivery
Lead
end-to-end Zendesk implementation projects, including discovery, solution
design, configuration, testing, deployment, and hypercare support.
Configure and
customize Zendesk products such as:
Zendesk Support
Zendesk Guide
Zendesk Chat / Messaging
Zendesk Explore
Zendesk Talk
Zendesk AI and Automation features
Gather
business requirements and translate them into scalable Zendesk solutions.
Design
workflows, ticket routing rules, SLAs, business rules, macros, triggers,
automations, and reporting capabilities.
Ensure smooth
go-live and successful user adoption across customer organizations.
Customer Consulting & Success
Act as a
trusted advisor and Zendesk subject matter expert for customers.
Recommend
industry best practices for customer support operations and service
management.
Conduct
workshops, solution demonstrations, training, and stakeholder
presentations.
Drive
platform adoption and continuous improvement initiatives.
Partner with
customer leadership teams to maximize business value from Zendesk
investments