We have an Excellent Chance for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: Automobile Technician

Roles and Responsibilities:-
Customer Handling
Receiving customer with smile and greet him
with Politeness, courteousness and professionalism
Verify the service requests made by
customers & Capture VOC of the customer and update in the system
Conversational skill for telephonic as well
as face to face discussion
Customer communications about repair
updates
Diagnosis
Analyse and Diagnose the Scooter to
identify number and type of repairs applicable
Update the diagnosis report in the WMS
(Getafix)
Perform repairs & final inspection on
the vehicle if the desired repairs as per the customer Voice is performed
System Handling
Track the Customer complaint in Zendesk and
update the system on live basis
Operate Workshop Management System
(Getafix) and ensure 100 % adherence




Update operational Status and ETA on timely
basis in both CRM and WMS systems
Check for scooter health in Telematics
Command centre for deep diagnosis
Technical Repairs
Service Champion should be fully equipped
with knowledge on OLA Scooter
Could able to repair/replace all the parts
of the scooter
Ensure he/she is updated on OLA technical
curricular, news bulletin on EV
Process and Operational
Process adherence at Experience Centre and
also ensure bays are clearly marked for Vehicle/Scooters.
Invoicing and Payment Collections
Ensure bays are free from any foreign
materials and fit for serviceability
Parts Operation
Auditing the inventory and ensure system
and physical inventory is same
Perform GRN and maintain Inventory at
Experience Centre
Ensuring Warranty part reverse logistics to
the Mother workshop
Safety and Compliance
Wear Uniform and Protective Gea

📌 Ev 2 Wheeler Technician Kerala Kozhikode
🏢 2COMs
📍 Kozhikode