Job Description – Business Analyst (Insurance Domain)

Position

Business Analyst

Company: Vedlogic Solutions Pvt. Ltd.

Location: Ahmedabad (Hybrid/Work from Office)

Experience: 7+ Years

Employment Type: Full time

Shift: UK Shift

About the Role

Vedlogic Solutions is looking for a highly motivated Production Support Business Analyst to join our team and support one of our UK insurance clients. The Production Support BA will be responsible for analysing, troubleshooting, and resolving issues related to the client's Insurance Policy Administration System (PAS), while also driving system enhancements to improve business functionality and user experience.

This role requires a robust understanding of insurance operations, production support processes, stakeholder management, and business analysis. The Production Support Business Analyst will work closely with business users, technical teams, and client stakeholders to ensure timely issue resolution and continuous system improvement.

Key Responsibilities

Production Support
Analyses, investigate,



and resolve production issues related to the client's Policy Administration System (PAS).
Act as the bridge between business users and technical teams for production incidents, problems, and enhancement requests.
Identify root causes of recurring issues and recommend permanent solutions.
Monitor system performance and ensure business continuity through effective production support.

Incident & Problem Management
Categorize incidents based on business impact and urgency.
Perform detailed analysis of system issues using logs and available data.
Collaborate with development and configuration teams to resolve production incidents.
Implement temporary workarounds when required to restore business operations.
Maintain documentation of incidents, root cause analyses, and resolutions.
Communicate incident status and resolution progress to stakeholders.

Business & Functional Analysis
Gather, analyse, documen

📌 Business Analyst Ahmedabad
🏢 Vedlogic Solution
📍 Ahmedabad