Job
Title: Senior Executive – Customer Success (BGV
Services)

Experience: 3–5 Years
Location: Chennai, India
About
Us

Verifitech India Info Pvt Ltd is a leading
Background Verification (BGV) and HR Services provider, enabling organizations
to make confident and informed hiring decisions. We are looking for a Senior Executive – Customer Success to manage
client relationships and ensure seamless service delivery.

Key
Responsibilities:

• Client
Relationship Management: Act as the primary
point of contact for clients, addressing queries and ensuring satisfaction.

• Onboarding
& Implementation: Support recent clients
onboarding, explaining processes, timelines, and requirements clearly.

• Service
Delivery Oversight: Monitor end-to-end BGV
processes to ensure accuracy, quality, and timely delivery.

• Issue
Resolution: Handle client escalations promptly,
working with internal teams for effective resolution.

• Performance
Reporting: Share periodic updates, reports, and




insights with clients to maintain transparency.

• Cross-sell
& Upsell Support: Collaborate with business
development teams to identify opportunities for service expansion.

• Relationship
Building: Conduct regular review meetings with
clients to build long-term partnerships.

Requirements
Skills
& Qualifications:

• 3–5
years of experience in Customer Success / Client Servicing roles within
BGV or HR services.

• Robust communication,
relationship management, and problem-solving skills.

• Proficiency in MS Office and basic CRM tools.

• Ability to manage multiple
clients and deadlines efficiently.

• Customer-oriented mindset with
a focus on service excellence.

Benefits
What
We Offer:

• Competitive salary with
performance incentives.

• Opportunities for skilled
growth and career advancement.

• Exposure to top corporate
clients and HR industry practices.

📌 Senior Executive – Customer Success Chennai
🏢 Verifitech
📍 Chennai