OSP India, now part of one.O.

OSP India - Hyderabad Private Limited takes a significant
step forward in its evolution by becoming part of Otto Group one.O, the recent
central, high-performance partner for strategy consulting and technology for
the Otto Group. This strengthens our mission to deliver creative IT solutions
for commerce and logistics, combining experience, technology, and a global
vision to lead the digital future.

Mission

Our mission is to provide customer-contact data analysis
and automate customer-contact processes.

We deliver insights from Aftersales Customer Experience (CX) data and
build automated, data-driven solutions that enhance the efficiency and
quality of customer interactions.

Requirements

About the Team – CURL

The CURL team is responsible for:
Designing
and maintaining data pipelines (e.g., from Amazon Connect) to our BI
data warehouse.
Modeling
and visualizing data through Power BI dashboards to support
decision-making on customer-contact processes, service portfolios, and
tooling.
Developing




and maintaining tools for business departments to audit and manage special
payment handling by call center agents.
Collaborating
with other teams to automate aftersales customer-contact processes using end-to-end automation and AI/GenAI technologies.

Key Responsibilities
Develop
and maintain ETL pipelines to process and integrate
customer-contact data (e.g., call center, CRM, ticketing systems).
Ensure data quality, accuracy, and consistency across all aftersales CX
datasets.
Create
and enhance Power BI dashboards and data models to support
reporting, analytics, and operational insights.
Collaborate
with data scientists, automation engineers, and business stakeholders to
identify automation opportunities in customer-contact workflows.
Contribute
to the design and implementation of (Gen)AI-driven process automation for customer-contact handling and aftersales support.
Support auditing and compliance processes, including too

📌 Senior Business Intelligence Developer Hyderabad (India)
🏢 OSP India
📍 India