Key Responsibilities:
Call customers to collect feedback on their orders and overall experience.
Coordinate with the delivery team to ensure timely order fulfillment.
Manage delivery schedules and follow up on delayed or pending orders.
Coordinate with store and operations teams to ensure smooth daily operations.
Maintain records of customer interactions and feedback.
Requirements:
Positive communication skills in English and the local language (Kannada/Hindi is a plus).
Basic computer knowledge (Excel, email, etc.).
Robust customer service and problem-solving skills.
Ability to multitask and coordinate with different teams.
Prior experience in customer support, telecalling, or operations is preferred but not mandatory