Ensure that customers receive the
correct products and services promptly and accurately.
Act as the primary communication
link between key customers and internal teams, ensuring seamless information
flow.
Address and resolve customer issues and complaints
promptly to maintain trust and satisfaction. Play a crucial role in generating
recent sales opportunities and converting them into long-term, profitable
relationships.
Prepare and present regular
reports on progress and forecasts to both internal and external stakeholders,
utilizing key account metrics.
Monitor and evaluate the
performance of the sales team, providing feedback, coaching, and support as
needed.
Utilize Customer Relationship
Management (CRM) systems to manage customer interactions, track sales
activities, and analyse sales data.
Proficiency in negotiation and closing deals.
Requirements
Ability to understand customer
requirements and compare various software
Ability to drive the team with targets to
achieve.
Vision Towards Quality in
solution.
Excellent
communication and Negotiation skills
Skill in identifying and
comprehending customer experience issues.
Skills such as ERP,CRM, Power BI, Sales Funnel
Management/Pipeline management, cross selling, upselling.
Robust Leadership and Account Management skills.