Position Summary

The Banquet Captain is responsible for supervising and executing banquet events in line with hotel standards. The role ensures flawless event setups, service delivery, team coordination, and guest satisfaction while acting as a key link between clients, kitchen, and banquet management.

Key Responsibilities

Event Operations
Lead and supervise banquet service for weddings, corporate events, conferences, and social functions.
Execute Banquet Event Orders (BEOs) accurately and ensure timely event setup
Coordinate with kitchen, AV, housekeeping, and sales teams for smooth event execution
Conduct pre-event and post-event briefings with service staff
Monitor service flow, buffet replenishment, course service, and clearance

Guest Service & Client Coordination
Greet event hosts and ensure requirements are delivered as per BEO
Handle guest complaints and service issues professionally and promptly
Maintain consistent service standards to ensure a seamless guest experience.
Provide real-time event updates to banquet management.





Staff Supervision & Training
Allocate stations and assign duties to stewards, waiters, and trainees
Ensure grooming, hygiene, and uniform compliance
Train recent team members on banquet service techniques and event protocols
Motivate staff to maintain service quality and discipline

Inventory, Setup & Compliance
Oversee setup of tables, linen, décor, buffet counters, bar setups, and equipment
Ensure proper handling, storage, and control of banquet inventory
Coordinate with stores and housekeeping for linen and supplies
Ensure compliance with food safety, hygiene, fire, and safety standards

Requirements
Qualifications & Experience
Diploma or Degree in Hotel Management or equivalent preferred
2–4 years of banquet service experience, including supervisory exposure
Robust leadership, communication, and guest-handling skills
Ability to multitask and perform under pressure

📌 Banquet Captain Ramanagara
🏢 KAWEN MANPOWER
📍 Ramanagara