About Us

Microcare ENT Hospitals is a leading ENT specialty hospital committed to providing exceptional patient care. We are looking for a passionate and skilled Patient Experience & Feedback Executive to enhance patient satisfaction and strengthen our service quality.

Job Responsibilities
Meet patients before they leave the hospital and understand their overall experience.
Collect patient feedback and share insights with management.
Resolve minor concerns by coordinating with the relevant departments.
Follow up with patients through phone calls or WhatsApp after their visit.
Invite satisfied patients to share honest Google reviews.
Obtain patient consent and record testimonial videos when they are comfortable.
Maintain daily records of feedback, reviews, testimonials, and complaint resolutions.
Work closely with doctors, reception, nursing, and operations teams to improve patient experience.

Requirements
Age: Preferably 25 years or above.
Excellent communication skills in Telugu, Hindi, and English.
Friendly, empathetic, and confident personality.
Strong interpersonal and communication skills.
Ability to handle difficult conversations professionally.
Basic computer knowledge (MS Excel, Google Sheets, WhatsApp,



and email).
Previous experience in hospitals, healthcare, customer service, hospitality, patient relations, or front office is preferred.

Preferred Qualities
Positive attitude
Professional appearance
Excellent listening skills
Strong problem-solving ability
Ability to build trust with patients
High ethical standards
Patient-focused and service-oriented mindset

Key Performance Indicators (KPIs)
Patient satisfaction score
Number of patient feedback interactions
Genuine Google reviews received
Testimonial videos collected with patient consent
Complaint resolution rate
Follow-up completion rate

Salary

₹20,000–₹35,000 per month (Based on experience)

Perks
Qualified growth opportunities
Supportive work environment
Performance-based incentives
Training and career development

Apply now and become part of Microcare ENT Hospitals’ mission to deliver exceptional patient care and an outstanding patient experience.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Flexible schedule
Provident Fund

Work Location: In person

📌 Patient Experience & Feedback Executive Kukatpally Housing Board Colony
🏢 MicroCare ENT Super Speciality Hospitals
📍 Kukatpally Housing Board Colony