Key Responsibilities
Outbound/Inbound Calling: Proactively contact prospects or answer incoming inquiries using tailored scripts to drive sales.
Lead Generation & Management: Identify potential prospects, follow up on leads, and secure sales appointments.
Customer Support: Address customer complaints, questions, or issues, providing quick solutions.
Data Maintenance: Update and maintain accurate records of calls, customer information, and interactions in the CRM database.
Product Knowledge: Maintain a comprehensive understanding of company products/services to answer client queries.
Target Achievement: Achieve specific daily, weekly, or monthly calling and conversion targets.
Required Skills and Qualifications
Communication:
Exceptional verbal communication skills and active listening.
Interpersonal Skills: Ability to build rapport, handle objections, and act with patience.
Technical Skills: Basic computer proficiency (e.g., Microsoft Office, CRM software).
Persistence: Ability to stay motivated, even when faced with high rejection rates.