​Assisting Customers: Handling inbound and outbound [calls / emails / chats] to resolve customer queries, complaints, and requests efficiently.
​Problem Solving: Guiding users through troubleshooting steps, billing inquiries, or product walkthroughs.
​Data Management: Accurately logging customer interactions and updating records in our CRM database.
​Quality Excellence: Meeting or exceeding key performance indicators (KPIs) such as Average Handling Time (AHT) and Customer Satisfaction (CSAT) scores.
​Collaboration: Escalading complex issues to internal teams while maintaining ownership of the customer experience.
Job Types: Full time, Permanent, Fresher
Pay: ₹17,000.00 - ₹45,000.00 per month
Work Location: In person
📌 Customer Care Executive For Fintech And Work From Home Jayanagar
🏢 Stepstones
📍 Jayanagar
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