Job Summary

We are looking for a proactive and detail-oriented IT Support & Monitoring Executive to join our IT team. The candidate will be responsible for providing basic technical support, monitoring systems and applications, resolving first-level IT issues, and ensuring smooth day-to-day IT operations. This role is ideal for freshers or candidates with initial experience in IT support and system monitoring.

Key Responsibilities
Monitor IT systems, servers, networks, and applications for performance and availability.
Provide first-level technical support for hardware, software, printer, email, and network-related issues.
Troubleshoot basic desktop, laptop, and connectivity problems.
Escalate unresolved technical issues to senior IT team members or vendors.
Maintain records of incidents, service requests, and resolutions.
Assist in installation and configuration of systems, software, and peripherals.
Monitor alerts and respond promptly to system downtime or failures.
Support employee onboarding by setting up systems, email IDs, and access permissions.
Ensure timely updates of antivirus, operating systems,



and software patches.
Coordinate with internal teams to ensure minimal disruption to business operations.
Maintain IT asset inventory and documentation.

Required Skills
Basic knowledge of computer hardware, networking, and operating systems.
Familiarity with Windows OS, MS Office, Outlook, and internet troubleshooting.
Understanding of IT monitoring tools and ticketing systems is a plus.
Valuable analytical and problem-solving skills.
Solid communication and coordination abilities.
Ability to work in shifts or rotational monitoring schedules, if required.
Willingness to learn and adapt to current technologies.

Educational Qualification
Bachelor’s degree/Diploma in Computer Science, Information Technology, or related field.
Relevant certifications such as CompTIA A+, CCNA, or hardware/networking certifications will be an advantage.

Pay: Up to ₹340,000.00 per year

Benefits:
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 It Support Engineer Sahibzada Ajit Singh Nagar (India)
🏢 Finvasia
📍 India