Roles & Responsibilities:
Monitor customer reviews and ratings across various online platforms.
Respond to positive and negative reviews professionally and promptly.
Coordinate with concerned departments to resolve customer concerns and complaints.
Maintain records and prepare reports on customer reviews, ratings, and feedback.
Encourage satisfied customers to share reviews, ratings, and testimonials.
Ensure all brand communication remains professional, consistent, and customer-focused.
Track review performance and prepare regular MIS reports.
Handle customer queries received through review platforms, social media channels, and other online sources.
Identify recurring customer concerns and share insights with relevant teams for service improvement.
Requirements:
Freshers are welcome to apply.
Excellent written and verbal communication skills.
Robust customer service mindset with a professional and positive attitude.
Good organizational skills and attention to detail.
Ability to handle customer concerns calmly and coordinate effectively with internal teams.
Proficiency in MS Excel and Google Sheets will be an added advantage.
Willingness to learn, adapt, and work in a quick-paced setting.